Croke Park, Dublin

Public Service 2020

Innovating for our future

eolas magazine, media sponsor
Public Service 2020

Reform has been a central part of the response to the challenges of recent years. The final progress report on the implementation of the 2014-2016 Public Service Reform Plan makes for encouraging reading and outlines a number of achievements over the last three years including better procurement, smarter use of resources, embracing digital, deploying shared services, changing the HR approach and having a more accountable relationship with service providers.

As we begin 2018, we are now at a new stage of reform. The successor to the 2014-2016 Reform Plan is Our Public Service 2020, launched by Minister Donohoe in December. This new framework for driving development and innovation will deliver better outcomes for the public and build a responsive and agile public service over the period 2018-2020 and beyond. The framework is based on three pillars to include both new initiatives and actions that build on reforms already in place.

Transport Conference, Dublin, Ireland
Our Public Service 2020

Our Public Service 2020 will encompass other strategies already in place including the Public Service ICT Strategy and the Open Data Strategy, ensuring that the potential for the digital delivery of services remains at the forefront of transformation. In addition, the creation of a Public Service Leadership Board will ensure shared ownership of actions right across the public service.

This conference will bring together key stakeholders from across Ireland’s public sector to look ahead to what’s next and how we can innovate and reconfigure to deliver Our Public Service 2020.


Conference Programme
Chairman's welcome and introduction:
Shane Mohan, Public Sector Lead Partner, Deloitte
Our Public Service 2020: The next phase of reform
Lucy Fallon-Byrne, Assistant Secretary, Department of Public Expenditure and Reform
Delivering better healthcare
Tony O’Brien, Director General, Health Service Executive
Digital innovation - unlocking the power of citizen-centred design
Claire Dowling, Creative Director, Deloitte Digital
Delivering effective policing services
Pat Leahy, Assistant Commissioner, An Garda Síochána
Innovation: The new normal
Jamie Berryhill, Public Sector Innovation Analyst, OECD
Questions & answers / Panel discussion

Morning coffee / networking break
Delivering efficiencies through shared services
Connie Costello, Programme Director, Financial Management Shared Services, National Shared Services Office
Transforming local government to deliver better services
Philomena Poole, Chief Executive, Dún Laoghaire–Rathdown County Council
Transforming the Online Passport Renewal Service
Fiona Penollar, Director of the Irish Passport Service, Department of Foreign Affairs and Trade
Building on the Action Plan for Education
Alan Wall, Assistant Secretary, Department of Education and Skills
Strategic workforce planning: Attracting, retaining and developing talent
David Cagney, Chief Human Resource Officer, Department of Public Expenditure and Reform
Questions & answers / Panel discussion

Conference lunch / networking break

Pricing & Registration

Conference delegate fee
€225 + VAT @ 23% = €276.75

Fee includes documentation, lunch and other refreshments served during the conference and is payable in advance. Fee does not include accommodation or travel.

Register now

Exhibition opportunities

Northern Ireland Energy Forum 2017, Belfast, Northern Ireland

There are a limited number of opportunities to become involved with this conference as an exhibitor. This is an excellent way for organisations to showcase their expertise and raise their profile with a key audience of senior decision makers from across Ireland’s public sector. For further information on how your organisation can benefit, contact Laura O’Neill on +353 (0)1 661 3755 or email

Public Service 2020 Exhibition, Croke Park, Dublin
Public Service 2020 Exhibition, Croke Park, Dublin
Public Service 2020 Exhibition, Croke Park, Dublin