Reform and innovation have been a central part of the response to the challenges of recent years. Launched in December 2017, Our Public Service 2020 provides the framework for continuous transformation across the public service, new innovative leadership and governance structures to drive reform, shared responsibility for reform and shared ownership of actions. The first Progress Report was published in 2019.
The Progress Report outlines the range of initiatives highlighting how our public services are working to increase customer satisfaction, greater use of digital tools, better quality services, better effectiveness, a culture of innovation and greater public and employee engagement. We have also seen the successful establishment and operation of the Public Service Leadership Board to provide overall leadership of, and commitment to, public service development and innovation.
The area of digital delivery of public services in particular has seen notable progress. As 2019 ended, then Minister for Public Expenditure and Reform Paschal Donohoe TD, detailed plans to accelerate the use of digital to modernise and streamline how services are accessed in 2020 and beyond. Given the huge scale and breadth of our public services and the complex environment in which they operate, in addition to increasing expectations from citizens, a renewed focus on customer service and access to public services is as important as ever. There has perhaps been no bigger challenge in recent times than the coronavirus pandemic – something that has sharply brought into focus the need for public service organisations to be resilient and agile.
eolas will be using an online platform that will allow speakers and delegates to follow the normal structure of a conference. This will include:
✔Chair and speakers on screen during the session
✔Speakers will be able to use PowerPoint slides
✔A Q&A session with delegates being able to post questions, moderated by the chair
✔A chat facility for delegates to make comments, moderated by eolas
✔A twitter feed to be visible to all participants
✔A ‘handout’ facility will allow delegates to receive relevant documentation
Delegates will get a ‘conference experience’ that goes beyond the normal video conferencing meeting formats.
Delegate registration fee
€225 + VAT