Public Services 2021, sponsored by Deloitte, took place on Thursday 14th October as a hybrid event both at Dunboyne Castle Hotel, Co Meath and virtually. Delegates in attendance heard from a range of local and visiting speakers including Philip McGrath, Department of Public Expenditure and Reform; Aoife Connaughton, Deloitte; Paul Reid, HSE; Dr Shawna Coxon, An Garda Síochána and Dr Piret Tõnurist, OECD. Topics discussed included a final progress report of Our Public Service 2020; the delivery of healthcare in Ireland; integrating innovation into operational and strategic planning; exploiting the power of research to mitigate the social impacts of Covid-19 and large scale reform of policing in Ireland. If you would like to attend the 2022 conference,
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Professor Joanna Chataway is Head Of Department at Department of Science, Technology, Engineering and Public Policy at University College London (UCL). Previously she was Professor of Science and Technology Policy at the Science Policy Research Unit, University of Sussex. She was formerly a Director at RAND Europe, where she ran the Innovation and Technology team. She has more than 20 years of research and consultancy experience in the areas of innovation and social and economic development – particularly in the analysis and evaluation of investment in research and innovation and what sorts of policy, finance, and institutions are needed to facilitate translation of research into useful innovation. Her research has spanned public and private sectors and she has worked in industrially developed and developing countries. She is also currently a Principal Lead Investigator at the International Public Policy Observatory, a collaboration between UCL, Cardiff University, Queen’s University Belfast, the University of Auckland and the University of Oxford, together with think tanks including the International Network for Government Science (INGSA) and academic news publisher The Conversation.
Shane Mohan is a Partner in Deloitte Consulting and the Firm’s Public Sector Industry Leader. Shane has worked extensively across the Irish Public Service in areas such as shared services, financial management, operating model and organisation design, and operational efficiency and effectiveness.
Dr Shawna Coxon is Deputy Commissioner Strategy, Governance and Performance at An Garda Síochána, a position she was appointed to in 2021. She joined Toronto Police Service in 1996 and proudly served the communities of the City of Toronto as a police officer for 25 years. Her most recent roles were Deputy Chief, Priority Response Command (2017 –2020); Deputy Chief, Communities & Neighbourhoods Command (2020) and Deputy Chief, Human Resources Command (December 2020 – April 2021). Prior to that she was Inspector, Transformation Task Force (2016-2017) where she was chosen by the Chief of Police for a committee of internal and community experts to modernise policing. This led to the strategy outlined in ‘The Way Forward’. Deputy Commissioner Coxon has a PhD in Law (Criminal) from the University of Leicester.
Professor Maggie Cusack is President of Munster Technological University (MTU). Maggie did her BSc degree in Cell Biology at the University of Glasgow and her PhD in Protein Biochemistry at the University of Liverpool. Continuing protein research, Maggie began multidisciplinary work, moving to Geosciences at the University of Glasgow. She was awarded a Royal Society University Research Fellowship where she established a research group in biominerals. As well as research and teaching commitments, she was Associate Dean for the Faculty of Physical Sciences Graduate School, International Lead for the College of Science & Engineering and Head of School of Geographical & Earth Sciences. In 2017 Maggie joined the University of Stirling as Dean of the Faculty of Natural Sciences. In 2018, she completed the Senior Executive Programme of the London Business School. Maggie was awarded the Saltire Society’s Scottish Science Award in 2008, elected Fellow of the Royal Society of Edinburgh in 2011 and, in 2017, she was awarded the Schlumberger Medal by the Mineralogical Society. On 1st January 2021, Maggie took up the role of Inaugural President of MTU.
In September 2014, Ann Doherty was appointed Chief Executive of Cork City Council where she is responsible for the strategic leadership and successful direction of an organisation that employs over 1500 staff and is the city’s only organisation, as provided for in law, that represents, leads and serves the communities of Cork City. In 2019, she oversaw the largest local authority boundary extension in the history of the state with Cork City growing to five times its previous size. This historic expansion of the city has enabled Cork City Council to plan for a city of sustainable urban growth and realise its potential as a city of scale. An experienced business leader with over 3 decades in senior management roles in Ireland and the UK, Ann has been responsible for the implementation of transformative programmes to deliver change and operational success in large public sector organisations including the Health Service Executive (Ireland) and the National Health Service (UK). Ann holds an MBA and is a Chartered Director. In 2014, along with 25 other women, Ann was awarded as one of Ireland’s Most Powerful Women by the Women’s Executive Network.
John McKeon joined the Department of Social Protection in October 2010 and was appointed Secretary General in July 2017. Prior to his appointment he held Assistant Secretary positions with responsibility for activation policy, the development and implementation of the Pathways to Work programme, and the modernisation of the department’s public office (Intreo) services. He also held responsibility for staff relations and Finance, Legislation and PRSI policy. Prior to joining the department he worked for the Department of Post and Telegraphs / Telecom Éireann / Eircom over a period of 31 years most latterly as Managing Director of eircom Wholesale.
Dr. Piret Tõnurist is a senior project manager at the OECD and leads the work on anticipatory governance at the Observatory of Public Sector Innovation (OPSI). She coordinates OPSI’s work on transformative innovations, innovation theory development and works directly with OECD member countries on their complex problems. Piret holds a research fellowship at the Ragnar Nurkse Department of Innovation and Governance, TalTech and she conducts research on a variety of topics such as innovation labs, co-production, digitalisation, machine-to-machine coordination and innovation policy management. She has previously advised the Parliament of Estonia and worked as a performance auditor for the State Audit Office in the field of innovation and entrepreneurial policy. Piret holds a PhD and MA from TalTech in technology governance and MSc from KU Leuven in policy evaluation. She can be found on Twitter at @PiretTonurist.
Joe Saunders is CEO of Irish Local Development Network (ILDN), the representative body for Ireland’s 49 Local Development Companies. He has worked for 35 years in the local and community development sector as frontline worker, animator, advocate, trainer, researcher, consultant and manager. ILDN members have 2,100 employees on the ground, supporting 15,000 community groups and 170,000 individuals through €300+ million of programmes each year, the ILDN membership is the largest Community Development/Anti-Poverty Network in the state.
Commissioner Drew Harris had 34 years policing experience with the Police Service of Northern Ireland (PSNI) before joining An Garda Síochána. In his current role as Commissioner of An Garda Síochána he has responsibility for both Policing and State Security for Ireland. An Garda Síochána is comprised of approximately 18,000 personnel which includes over 14,000 sworn Garda members, approximately 500 Reserve Garda members and over 3,000 Garda Staff working in administration and support roles. He was previously Deputy Chief Constable of the PSNI where he was specifically responsible for performance and change management. He was also previously responsible for the Police Service of Northern Ireland’s Crime Operations Department and is recognised as a national expert in dealing with high risk covert policing operations and critical incidents. He was appointed in 2013 as a high level expert to a European Parliament Committee reporting on organised crime and corruption. He was awarded an (OBE) in 2010 and a Queen’s Police Medal (QPM) in 2019.
Paul Reid is Chief Executive Officer of the Health Service Executive having been appointed in May 2019. Paul has the privilege of leading over 117,000 dedicated staff who deliver a wide range of health services across Ireland. Paul is a passionate public servant whose vision for the health service is to focus on long term planning by implementing Sláintecare and delivering effective and safe services within available resources. From 2014 to 2019 he was Chief Executive of Fingal County Council, one of the largest Local Authorities in the state. Prior to this role, he was the Chief Operations Officer in the Department of Public Expenditure & Reform.
Aoife Connaughton is a senior sustainability leader with 10+ years of experience leading high impact sustainability programmes, driving sustainable growth and introducing new business practices and technologies to organisations. Aoife is the sustainability strategy and climate risk lead for Deloitte Ireland and has deep expertise in sustainability engagement & partnering and sustainable supply chains. Prior to re-joining Deloitte in 2017 Aoife was Executive Director of 2degrees where her digital collaboration programmes with clients including Unilver, The European Commission, Asda, Tesco and GSK were awarded the Sustainia100 Top 100 Solutions for Sustainability and the Ethical Corp award for Sustainable Supply Chain programmes. Aoife has a postgraduate qualification in Supply Chain Sustainability Management from Cambridge Institute of Sustainability Leadership where she is also an assessor on their Sustainable Business Management programme and a mentor on their Accelerator programme. She was appointed a Climate Change Ambassador by An Taisce in 2020.
Angela Denning is the Chief Executive of the Courts Service where she leads an ambitious modernisation programme centred around digital delivery of services so as to improve access to justice. She has over 20 years operational experience in the Courts Service and was working in the Reform Division of the Department of Public Expenditure and Reform prior to her recent appointment.
Claire Acton is a Senior Design Strategist with Deloitte Digital. Claire leads multi-disciplinary design teams with clients across the Public and Private Sector to re-imagine and deliver new products and services. As a user experience designer Claire is fascinated with behavioural design and psychology and loves to deconstruct tangled problems through co-design with the end users. There is no mountain too high, as she expands mindsets to consider end-to-end experiences and provides new frames to the opportunity. Claire has led projects with clients in the public sector in the UK and Ireland, employing various design tools from service design and ideation, to prototyping and wireframing all the way to detailed visual design and user testing within agile delivery. She focuses on partnering closely with her clients and delivering lasting change to both customers and the organisation. Claire has particular expertise in research and co-design with users and inclusive design.
Edward has over twenty-five years’ experience working with leading edge and innovative technologies to realise business benefit. Edward is the Head of Digital Transformation at Gemserv since joining in September 2018. He leads the digital transformation practice, and works with our clients to define and deliver their digital strategies, ensuring they align with the goals of their business.
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