Croke Park, Dublin

Public services 2019

Transformation • Innovation • Delivery

eolas magazine, media sponsor

Our Public Service 2020 was launched in December 2017, providing a framework that supports continuous development and innovation across the public service. It is hoped that its actions will build a stronger public service, delivering better outcomes for citizens.

The game changer?

As 2018 comes to an end, there has been some real progress in the key areas of promoting innovation, digitising services and improving the development of people and workforce planning. 6 of the framework’s 18 core actions have been prioritised by the Public Service Leadership Board for immediate implementation. There are certainly many excellent examples of organisations innovating for more impactful and efficient services.

However, according to Minister Paschal Donohoe, the game changer now must be ‘a clear, well-articulated and properly-understood innovation strategy for public services’. The challenge will be not only embracing the concept of innovation but the practical tools and skills which are necessary to implement large scale transformation programmes such as project management and effective stakeholder engagement.

This conference will bring together key stakeholders from across Ireland’s public sector to look ahead to what’s next and how we can innovate and reconfigure to deliver Our Public Service 2020.

A high profile panel of local and visiting speakers will look at key issues including:
✔ Our Public Service 2020: Looking at progress of the next phase of innovation and reform;
✔ Developing an innovation strategy for public services;
✔ The public service innovation ecosystem;
✔ Improving accessibility to services – becoming citizen-centric;
✔ Fostering a public service culture that stimulates creativity and innovation;
✔ Customising and targeting public services;
✔ New ways of working – planning for the future workforce;
✔ Looking at the realities of automation and technology enabled solutions;
✔ Innovation in healthcare;
✔ Smarter use of data for decision making;
✔ Sectoral update: health; justice; education; local government:
✔ Best practice case studies.


Conference Programme
Chairman's welcome and introduction:
Shane Mohan, Public Sector Lead Partner, Deloitte
Public Service 2020
Our Public Service 2020: Development and Innovation
Dr Lucy Fallon-Byrne, Assistant Secretary, Department of Public Expenditure and Reform
Transforming the Health Service in Ireland - delivering change in a complex system
Anne O’Connor, Interim Director General, Health Service Executive
Workplace transformation
Workplace transformation: Planning for the modern world
Valarie Daunt, Partner - Human Capital, Deloitte
Civil Service
Project management skills for wide scale reform and innovation
Maurice Quinn, Secretary General, Department of Defence
Visiting speaker
National performance framework
Leslie Evans, Permanent Secretary, Scottish Government
Questions & answers / Panel discussion
Morning coffee / networking break
Digital skills
Creating a digitally skilled workforce for transformation
Beverley Smith, Head of Digital Faculty, GDS Academy, UK
Service user
Focusing on the service user in Probation Work
Vivian Geiran, Director, The Probation Service
Local government
Transforming local government to deliver better services: A Limerick perspective
Dr. Pat Daly, Deputy Chief Executive & Director of Economic Development, Limerick City and County Council
An alternative vision for Ireland’s Higher Education sector
Michael Horgan, Chairman, Higher Education Authority
Learning from Supporting Leadership in Northern Ireland
Majella McCloskey, Senior Manager, Centre for Effective Services
Questions & answers / Panel discussion

Conference lunch / networking break
Exhibition opportunities

There are a limited number of opportunities to become involved with this conference as an exhibitor. This is an excellent way for organisations to showcase their expertise and raise their profile with a key audience of senior decision makers from across Ireland’s public sector. For further information on how your organisation can benefit, contact Clare Breen on +353 (0)1 661 3755 or email

Public Service 2020 Exhibition, Croke Park, Dublin
Public Service 2020 Exhibition, Croke Park, Dublin
Public Service 2020 Exhibition, Croke Park, Dublin
Companies already exhibiting include